Shipping

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Frugal e•Mart Return Policy

Overview

If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.
Please note that returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

Refunds & Exchanges
Please note that there are exceptions to our return policy stated below:

  • Discounted items from a final sale cannot be returned for a refund nor exchanged
  • Perishable goods, for example, food and drinks, cannot be returned for a refund nor exchanged
  • Beauty products must be returned unused in the original packaging within 14 days of purchase

Shipping returns
To return a purchased item, follow the steps below:

  1. Email us with your order number and state which items you would like to return. We will provide you with a free shipping label.
  2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
  3. Package the products into their original packaging.
  4. Put the products into shipment packaging and stick the provided return shipping label on it.
  5. Bring your package to the post or order a free pick-up from your location.

We will need 14 days to process your return and assess it for eligibility. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank.