Refund and Return Policy

 

Overview

If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.

Returns & Exchanges

Please note that there are exceptions to our return policy stated below:

  • Discounted items from a final sale cannot be returned for a refund nor exchanged
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange. We only exchange items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at [email protected] and send your item to: 6225 Victor Street, Dallas, Texas 75214.

Shipping returns

To return a purchased item, follow the steps below:

  1. Email us with your order number and state which items you would like to return. We will provide you with a free shipping label.
  2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
  3. Package the products into their original packaging.
  4. Put the products into shipment packaging and stick the provided return shipping label on it.
  5. Bring your package to the post or order a free pick-up from your location.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will need 14 days to process your return and assess it for eligibility and notify you of the approval or rejection of your refund. On approval, we will send you a follow-up email, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your refund should be in your account within 7 to 14 days depending on your financial institution. If your refund is overdue and you’ve checked with your financial institution, please contact us at [email protected].

Need help?

Contact us at [email protected] for questions related to returns and refunds.